In order to be transparent and clarify expectations with our customers, we have provided below a list of basic types of repairs and services that facility management performs free of charge for the requesting service as part of the standard work order requirement process. We have provided a framework for prioritizing these order requirements, as well as a basic service level agreement for these services. We have also provided below a list of typically larger repair and exchange services (also known as “projects”) that will facilitate the management of the facilities, but only if they are funded by the applicant and after approval by the Capital Work Group, the Dean of the College or the Propstes. Key modifications/locks for reasons other than maintenance In order to meet fair and reasonable expectations, we offer the following service level agreement, based on our human resources, areas of expertise and resources. scientific laboratory equipment, kitchen equipment, weight training equipment) special requests requiring heavy lifting, such as office moves and building/office/space supplies billboards, whiteboards, shelves, plates/panels, etc. . . .